Refund policy
At TrueCompanion, we want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we sent the wrong product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges (if any) are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to provide a replacement or refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Items damaged through normal wear or misuse
- Clearance or final sale items
- Gift cards