Shipping policy

Thank you for shopping with TrueCompanion! We're committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders are processed Monday through Friday, excluding holidays.
  • Once your order has been processed and shipped, you'll receive a confirmation email with tracking information (when available).

Shipping Time

Estimated delivery time is 4–8 business days after your order has been shipped.

Please note that shipping times are estimates and may vary depending on your location, weather conditions, carrier delays, or periods of high order volume.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on eligible orders.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

TrueCompanion is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. We'll do our best to update your address before your order is shipped.

Delayed or Lost Packages

While we work with trusted shipping partners, delivery delays can occasionally occur due to:

  • Severe weather
  • Carrier delays
  • Customs processing (for international orders)
  • High shipping volume
  • Other circumstances beyond our control

If your package appears to be lost or significantly delayed, please contact us and we'll help investigate the issue with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging

We'll work with you to resolve the issue as quickly as possible.