Terms of service

Welcome to TrueCompanion. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Overview

These Terms of Service govern your use of the TrueCompanion website and all products and services offered through our store. By visiting our site or purchasing from us, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to display our products, descriptions, and images as accurately as possible. However, actual colors and product appearance may vary slightly depending on your device or manufacturing updates.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing & Payments

All prices are listed in the applicable currency shown at checkout.

We reserve the right to change prices at any time without notice.

Payment must be completed before your order is processed and shipped.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraud
  • Incorrect pricing or product information
  • Product availability
  • Billing or payment issues

If your order is canceled after payment, you will receive a full refund.

6. Shipping

Shipping times provided on our website are estimates and are not guaranteed.

TrueCompanion is not responsible for shipping delays caused by:

  • Weather
  • Customs
  • Carrier delays
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control

7. Returns & Refunds

Our Return & Refund Policy explains the conditions for returns, refunds, and exchanges. By making a purchase, you agree to that policy.

8. Product Use

Our products are intended for pet use only.

Customers are responsible for using products safely and supervising their pets during use.

TrueCompanion is not responsible for injuries, damages, or losses resulting from misuse, improper use, accidents, or failure to follow product instructions.

9. Intellectual Property

All content on this website—including text, logos, graphics, images, product descriptions, designs, and branding—is the property of TrueCompanion and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, TrueCompanion shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid for the product involved.

11. Accuracy of Information

While we strive to keep all information accurate and up to date, we do not guarantee that all descriptions, prices, availability, or other content on our website is always complete or error-free.

We reserve the right to correct errors at any time without prior notice.

12. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their content, privacy practices, or policies.

Use of third-party services is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Distribute viruses or malicious software
  • Interfere with the operation or security of the website
  • Violate any applicable laws or regulations

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where TrueCompanion operates, without regard to conflict of law principles.